Refunds and Returns Policy

Order Cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Within 14 days of receiving the parcel, you can ask us for:

A full refund if you don’t receive your order;
A full refund if the item is damaged;
A full or partial refund if the item is not as described.

Full refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).

Handling Returns

In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order: In case a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

After we initiate a refund, you should see the refund as a credit in approximately 7-12 business days, depending on the bank. Please contact us if you don’t see the refund.

Returns

All our products are backed with a 14-day money-back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a refund for the purchased product. The refund does not include the shipping cost. Also, you should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

Face and body products if opened, used, or have a broken protective seal
Underwear if the hygiene seal is not intact or any labels have been broken
Swimwear if the hygiene seal is not intact or any labels have been broken
Pierced jewellery if the seal has been tampered with or is broken

Items that cannot be returned